Product Support

Here at Nash we pride ourselves on the high level of customer care and aftersales service we provide to our customers. The following is to help customers achieve the best service possible and to understand the legal requirements. When you purchase one of our products from a retailer you have "formed" a contract with the retailer i.e. it is the retailer’s obligation to resolve any issue you may encounter, such as a faulty product. As you did not purchase directly from Nash, your contract is not with Nash and therefore we are restricted to the assistance we can offer should there be an issue with one of our products.

Complaints Policy

  • In the rare event that you believe you have purchased a Nash product that is faulty you should return it to your retailer. If returned within a reasonable time from purchase (usually 30 days, although we recommend you check the retailer’s return policy before purchase) you are entitled to a refund, repair or replacement.
  • Nash provide a 12 month warranty for all our products, so if your purchase is over 30 days old, but less than 12 months old, you are entitled to have it repaired free of charge or replaced (at our discretion). In this case please return the faulty product to your retailer whom will organise the repair or replacement with Nash.

Note: you should always keep your receipt as proof of purchase.

Should you not receive the level of after sales service you are legally entitled to from a retailer then please contact us so that we can discuss the matter with your retailer to resolve the issue to your satisfaction. You can email our support team via this address: or write to us at Kevin Nash Group PLC, Units 18-21 Burnham Business Park Essex CM0 8TE

Opening Hours:
09.00 - 16.30 Monday to Thursday
09.00 - 16.00 Friday

Do You Need Help With A Product?

Local Retailer Download A Product Manual Contact Support